Once you’ve placed your order, your gear is reserved for you. Unfortunately, we do not issue refunds due to the fact that we have to reserve a large amount of gear based on the total number of members with an active membership. We do this to be as accurate as possible with our projections and to ensure everyone gets their crates in a timely manner.
You can cancel your membership anytime you like, but please note that canceling a membership will not initiate a refund. You will still receive the crate(s) you paid for. Any membership canceled after the renewal date is non-refundable.
Re-bill dates are:
- March 1st
- June 1st
- September 1st
- December 1st
- Every 1st of the month for the MONTHLY membership
If you cancel your SEASONAL Membership before receiving your first crate, you will still receive the crate you paid for but you will no longer be charged for renewal after that.
If you cancel your ANNUAL Membership before receiving your first crate, you will still receive the 4 crates you paid for or any remaining crates due but you will no longer be charged for a renewal after the initial term ends.
If you cancel your MONTHLY Membership before receiving your first crate, you will still receive the crate you paid for but you will no longer be charged the renewal.
As a mystery box membership service, we, unfortunately, cannot please all members all the time. In line with this, we also do not offer returns, refunds, or exchanges for not liking the item/s included in the package.
Issue with a Crate: If you believe there is an issue with any of the gear in your shipment, please reach out to our customer service team at firstname.lastname@example.org.